Refund policy
Refund and Return Policy
Unfortunately, for hygiene reasons, we cannot accept returns and all sales are final. Hence please make sure you review your order carefully before completing your purchase.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To request assistance, please contact us on info@ividus.com
Please note that this policy applies to all purchases made through our website. By completing your purchase, you acknowledge and accept that all sales are final except in cases of damage, defect, or error on our part.